Lesson for all of us:

Lesson for all of us:

I’ve been working on a Call Centre. Well, it is fun sometimes let me tell you people do appreciate what you do (NOT!). Example:
“Hi thank you for calling….. my name is Nora, How can I help you today?” I answer. On the other line an upset customer. “Ha, you think you can help me? I’ve been for more than ten minutes on the fu***** line waiting for somebody to answer this stupid phone.” Well my shift starts at 11:00 AM, I know it is not that early but ooh well it’s 5:00 PM now, I’ve been talking to customers all day long, and you thought 10 minutes was a lot to wait? “I’m sorry about that Ma’am (I can barely hear the other person on the line), but I would be glad to help you today, what can I do for you?” Frustration keeps on growing on the other side. You know how when you are in a hurry and need to get money out of the drive thur bank machine and some stupid person in front of you parked like 10 meters away from the machine? They don’t know how to use it, Hmm it’s not even new technology why the hell aren’t you able to park properly, click on a few buttons, get your cash and drive away? Well its not only one car in front of you but there’s other 5 cars infront.. All with the same big brain. Well as your frustration grows with those people, that’s how it was growing with the customer on the other line.
Well, I’m doing my best to be polite, courteous, smiling even though nobody is looking and trying to solve the issue here. Well that doesn’t seem to matter. The customer on the line decides to scream, “Hey give me a break you know I only have two ears and two thousand customers to server and you are still determined to make me go deaf?” I wish I could say that one day, that would give me a big invitation to walk out the door… with no job.
“Yes Ma’am I would be glad to help you, we need to have the proof of purchase.” I couldn’t hear before, well now I hear a low pitch angry voice. “First of all, I am a Man, second of all it’s been more than a year since I bought that, why would I need my fu***** receipt?” Well first of all, because somebody asked you to when you did the purchase, second of all because somebody explained to you that it was necessary for any transaction and third of all because I’m fu***** telling you. HA HA HA that would be nice to say. Well, after feeling just a little embarrassed that I confused man with a woman, I apologized endlessly.
One way or another the issue is resolved because I was trying my best, even though my day hasn’t been good, because either I had a fight with somebody or because I’m just simply feeling that way. I’m still polite. People, whenever you call customer service even though you do not agree with the way they work, understand, we are all humans and deserve a little bit of respect. A little bit of your time with patience and lastly we deserve a nice day just like you expect to have your day after you hung up.
Have a nice day all of you! ☺

Back to Where I Came From

I'm not so sure why or how did everything happen. I'm back in Mexico now. It was a difficult choice. One of the best experiences I’ve had in my life was in Canada. I experienced so many things. For instance a growth of myself and I don’t mean physically. My view of life changed completely, on how life should or shouldn’t be lived. I was living with a family, in which my prime responsibility was two girls. (This two girls are not the ones from my other writings) Coming from Mexico, in which the only care I had to give, was to myself and I wasn’t responsible for anybody’s meal, homework, showers, school and many things, my sense of responsibility and patience grew, believe me. I faced many challenges in where you can’t quit and you can’t just give up. You have to face the challenge and smile and be proud that you are facing a challenge and be sure of yourself that you will be able to come over it. That’s what being in Canada showed me. These girls started being as my job, then slowly, emotion comes in the way. And when emotions are involved anywhere, situations change. I stopped being Nora the Nanny I started being Auntie Nori. What an amazing feeling. I can’t lie and tell you that every day was amazing, because there were some times in which I wanted to hold them by the neck and scream EAT YOUR BREAKFAST WE’RE GONNA BE LATE! Or the time in which the little one came to me and told me that I was like her mom, or the time that the older one came to me, hugged and cried because it would be the last hug before I had to say Good Bye.