I’ve been working on a Call Centre. Well, it is fun sometimes let me tell you people do appreciate what you do (NOT!). Example:
“Hi thank you for calling….. my name is Nora, How can I help you today?” I answer. On the other line an upset customer. “Ha, you think you can help me? I’ve been for more than ten minutes on the fu***** line waiting for somebody to answer this stupid phone.” Well my shift starts at 11:00 AM, I know it is not that early but ooh well it’s 5:00 PM now, I’ve been talking to customers all day long, and you thought 10 minutes was a lot to wait? “I’m sorry about that Ma’am (I can barely hear the other person on the line), but I would be glad to help you today, what can I do for you?” Frustration keeps on growing on the other side. You know how when you are in a hurry and need to get money out of the drive thur bank machine and some stupid person in front of you parked like 10 meters away from the machine? They don’t know how to use it, Hmm it’s not even new technology why the hell aren’t you able to park properly, click on a few buttons, get your cash and drive away? Well its not only one car in front of you but there’s other 5 cars infront.. All with the same big brain. Well as your frustration grows with those people, that’s how it was growing with the customer on the other line.
Well, I’m doing my best to be polite, courteous, smiling even though nobody is looking and trying to solve the issue here. Well that doesn’t seem to matter. The customer on the line decides to scream, “Hey give me a break you know I only have two ears and two thousand customers to server and you are still determined to make me go deaf?” I wish I could say that one day, that would give me a big invitation to walk out the door… with no job.
“Yes Ma’am I would be glad to help you, we need to have the proof of purchase.” I couldn’t hear before, well now I hear a low pitch angry voice. “First of all, I am a Man, second of all it’s been more than a year since I bought that, why would I need my fu***** receipt?” Well first of all, because somebody asked you to when you did the purchase, second of all because somebody explained to you that it was necessary for any transaction and third of all because I’m fu***** telling you. HA HA HA that would be nice to say. Well, after feeling just a little embarrassed that I confused man with a woman, I apologized endlessly.
One way or another the issue is resolved because I was trying my best, even though my day hasn’t been good, because either I had a fight with somebody or because I’m just simply feeling that way. I’m still polite. People, whenever you call customer service even though you do not agree with the way they work, understand, we are all humans and deserve a little bit of respect. A little bit of your time with patience and lastly we deserve a nice day just like you expect to have your day after you hung up.
Have a nice day all of you! ☺
3 comments:
I have read sections of your Blog, you have beautiful pictures and you clearly enjoy writing. I just hope that you have spoken with someone about ypur feelings and being close to the girls. They were beautiful girls and it is hard to understand the how and why of murder. If you had been there the tuesday it wouldn't have changed the outcome. Honestley would she have said what she was planning on doing? Trained social workers and other proffessionals missed the signs. We can never see into a persons soul and you should not blame yourself.Please talked to someone and remeber you mede those girls happy for a time.
Why did you end up in Mexico? Why go back? Why leave Canada if you enjoyed it so much? You seem to have had a very interesting life. You also seem to have been wrapped up in alot of unusual situations. You left a message on the " For the sake of the children " that you know about the children. Then write about them. Tell people the good stories about them. The joy of their lives not the sorrow. Write about your life how varied and lively it has been. If you love life then write about it.
People tend to forget there is another person in the other side of the line...thats why insulting them may make them remember who they are talking with, thats why you can either not record the call or just disconnect the microphone, so they see a nice video of you doing a great service, while telling the cust to go ............. themselves
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